Welcome to the Smartsheet Forum Archives

The posts in this forum are no longer monitored for accuracy and their content may no longer be current. If there's a discussion here that interests you and you'd like to find (or create) a more current version, please Visit the Current Forums.

Webforms - Email advice

edited 12/09/19 in Archived 2017 Posts

I like the fact that webforms can be set up with a notification to automatically send an email to a contact. 

When you complete the webform, it offers you the opportunity to have a copy sent to you.

When the notification goes through to the contact (e.g. a manager), the format displayed in the email is a copy of that row of the spreadsheet. 

When the copy is sent to you, the format displayed in the email is a MUCH nicer/neater/more readable version - especially on mobile phones. It just looks like a copy of the webform. 

Why can't this nice version be the version that is sent through the notification? Apart from manually entering the manager's email into the CC box on the webform each time, I can't find any way to have this version automatically sent, which is a real shame. 

Any advice on how to get sheet updates to appear much more readable in emails?? 


  • Shaine Greenwood


    There currently isn't a way to change the formatting of notification emails. Let our product team know that you'd like to have more control over the formatting by submitting a product enhancement request using the form on the right of the community site (under Quick links).


This discussion has been closed.