Group Management-Adding new member issue

Marie Gladys Rosales

Is there anyone else also experiencing same issue as mine?

I added new members to an existing group management so it is easier for them to access the available items we have on the workspaces designated for the organization. However, the next day, they would be kick out to the said group and I have to add them again or they have to keep on asking permission to access the workspace or reports they needed to access.

I have other new member who were just been added to the organization a week prior to them and didn't had any issue.

And even if I go to the route to just approve the access request they sent individually, the following day, they have to send a request again cause apparently they lost an access again.

Julie Fortney

Hi Marie,

Are you on the new USM model, where you pay for all internal members with commenter access or above? If so, it's possible that the reason they are being removed from the group is that you have them designated as a free user, but they are part of a Group that has commentor or above access on an asset. When that happens, I believe the free user gets automatically removed from that Group.

The only other possibility I can think of is if you have any API workflows set up that manage Group members. Otherwise, the changes should only be possible by Group Admins in Group Management.