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Losing workspace shares

Graham Massie
edited 12/09/19 in Archived 2015 Posts

I am having a recurrent probem with sharing workspaces with colleagues - it seems that the shares are set up properly, and work for a while (usually about 10 minutes) and then everything reverts back to the previous arrangment.


Any suggestions?




  • Travis
    Travis Employee

    Hi Graham, I have not heard of sharing permissions changing on their own... is it possible another member of your team is making the change? I think it would be best to reach out to the Support team for assistance, as they can look into your account and see what might be happening. When emailing them, make sure to include as much information as possible, including the name of the workspace, when it was shared, who it was shared to, etc. Their email address is support@smartsheet.com


    Let us know what you are able to find out! 

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