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Item being migrated to a new Smartsheet server?

gb82gb82 ✭✭✭✭✭
edited 12/09/19 in Archived 2015 Posts
07/29/15 Edited 12/09/19

We are getting this error message on one particular smartsheet:

 

 

Is anybody else having the same problem?  Can somebody in Support contact me to resolve it?  Its been going on for a few hours and is rather inconvenient!

ss.png

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Comments

  • Sarah ThomasSarah Thomas

     

    I have had the same problem since approximately 09:00 (UK) - the forms are not accessible either.  I have logged out and back in, closed and refreshed the browser and emailed the support team.  I still have access to two other sheets which are less frequently used but the sheet that isn't acessible is the most vital of the three.

    Smartsheet screenshot1.png

  • gb82gb82 ✭✭✭✭✭

    Sarah,  Nice to hear from you, but even better if we could hear from Smartsheet themselves.  I'd have thought there would be a 24hr support team, as it is widely used globally? ..... Hello, Smartsheet, R U there?!

  • TravisTravis Employee
    edited 07/29/15

    gb82 and Sarah, thanks for letting us know. We are investigating this issue and I will post here as soon as I have more information. Thanks for your patience. 

  • TravisTravis Employee
    edited 07/29/15

    gb82 and Sarah, would you please try loading your sheets again? 

  • Sarah ThomasSarah Thomas
    edited 07/30/15

    Thank you for resolving this!

This discussion has been closed.