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Net Promoter Score

André Gratton
André Gratton ✭✭✭
edited 12/09/19 in Archived 2015 Posts

I have a survey web form.  One of the questions is "likelihood to recommend" with a dropdown list of 0 - 10.  I'm trying to build a report from this web form that will automatically calculate the net promoter score (% promoters (9&10s) - % detractors (0-6s)).  I know how to build the formulas to calculate these, but I don't know how to build them so that the stats automatically adjust as surveys automatically come in.  Can this be done?  And if so - how? Any help would be appreciated.


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