Approval Process - Ignoring Requests

mmclaughlin ✭✭✭
edited 12/09/19 in Smartsheet Basics


I feel like I should know this (or be able to find it elsewhere in the community), but I cannot find the answer I need.

(See screenshot)  Basically, we have an approval process set up that works perfectly.  As soon as HR submits a document, it is forwarded to Executive Approval.  Once approved, it then auto-sends the request to Finance, and so on.  

However, we are having an issue with our Finance person ignoring the automated email.  The flow stops with her and the rest of the team does not know there was a request put through.  (And we want to avoid several people checking the form daily as this is not an everyday thing where one of these documents comes through.)

I want to place an alert that will auto-send a reminder email if one of the approvers has not looked at the approval request - let's say, if the approval request has not been done within 24 hours, a reminder is sent.

I have placed a ton of reminders, update requests, etc. on several other sheets, but for some reason, I am having a hard time trying to figure this out.

Please help!