Help!! Deleted a sheet "Form" by mistake and its NOT in deleted items

Dee Bruce

I mistakenly deleted the wrong "Form" in a sheet this morning and it is NOT listed in my "Deleted Items" to restore.

This "Form" link has been shared with our entire company so re-creating would be a major pain if i had to recreate, please tell me it can be recovered?

Dee Bruce

Really would appreciate some help here guys, I tried calling Smartsheet support but told just to email which I have, is there a telephone number I can call as this is not working as expected as I need this re-activated ASAP!!

Joy Durham

Do you have the sheet set to automatically back-up weekly?  If so, you could go back to this weekends back-up, and the data should be there. If any data was entered after the back-up, you may have lost that.

Dee Bruce

Hi

Its not the data thats the issue, its the "Form" I spent ages creating and shared the link with the company - if i create a new Form (which I can and sems like Im going to as SmartSheet still havent got back to me) then I will need to update all the relevant documentation its posted in.

Its also not an option to go back to a previous saved version as that would only retrieve the data and not the "Form"

Im thinking re-create and go spend the next day updating the documents and websites - please add a "are you sure" option box Smartsheet to make people stop and think!!

Andrée Starå

Hi,

I would recommend that you wait a few hours more until someone from Smartsheet reaches out to you or until you get a hold of them.

They can probably help to resolve the issue. 

Best,

Andrée Starå - Workflow Consultant / Get Done

 

Jose Maria Martinez

Hi, @Dee Bruce, did you get the answer you were looking for?... I'm experiencing the same issue here

NMS

@Dee Bruce and @Jose Maria Martinez Did anyone resolve this issue? I am still waiting on support from Smartsheet. I'd love to hear if it was possible to resolve. And if not, how you were able to fix the issue.

Erin Kim

@Dee Bruce Can your provide the information supplied by Smartsheet support? We have a user in the same situation.