Outlook Plugin keeps asking to log in

06/22/18 Edited 12/09/19

Hello,

 

Recently I have noticed that the smartsheet plugin for outlook keeps asking me to sign in evertime I open it up.

 

It's not hard to click the "Work Sign in" button, but I was wondering if there is anything I can do to remember me when I sign in

Comments

  • Mike L.Mike L. ✭✭

    I've also noticed that I have to login more often than I would expect. 

  • Same here, we have users report that they have to login every morning to get the add-in working.

  • We are having the same difficulty at our company. At least once everyday each user has to login to the Smartsheet plugin. It is not difficult, but it takes enough time that people are opting out of using Smartsheet, and simply using standard Outlook features in place of Smartsheet (flagging, reminders, etc.). Is this a bug, or is there a way our users can stay logged in without having to login one or more times in a day?

    Smartsheet login.PNG

  • edited 03/19/20

    Where is the follow-up from Smartsheet on this? Having same issue where I am unable to stay logged in when using Microsoft plug in to log in.

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    @Michael Kjelson

    Hi Michael,

    If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

    I hope that helps!

    Be safe and have a fantastic weekend!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    ✅Did my post help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

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