Outlook Plugin keeps asking to log in

MitchellSmith604

Hello,

 

Recently I have noticed that the smartsheet plugin for outlook keeps asking me to sign in evertime I open it up.

 

It's not hard to click the "Work Sign in" button, but I was wondering if there is anything I can do to remember me when I sign in

Mike L.

I've also noticed that I have to login more often than I would expect. 

mattborn

Same here, we have users report that they have to login every morning to get the add-in working.

Grant1988

We are having the same difficulty at our company. At least once everyday each user has to login to the Smartsheet plugin. It is not difficult, but it takes enough time that people are opting out of using Smartsheet, and simply using standard Outlook features in place of Smartsheet (flagging, reminders, etc.). Is this a bug, or is there a way our users can stay logged in without having to login one or more times in a day?

Michael Kjelson

Where is the follow-up from Smartsheet on this? Having same issue where I am unable to stay logged in when using Microsoft plug in to log in.

Andrée Starå

@Michael Kjelson

Hi Michael,

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!