Unable to allocate task to user

Brendon McHugh
edited 12/09/19 in Smartsheet Basics

Hi there,

I have a task owner column (formatted as Contact). It seem very random on which users it will look up so I'm having to 'Allow' non-users a lot.

 

I thought it might be change, where SmartSheet isn't allowing allocation to a non-licensed user however it sometimes won't pick up licensed users as well.

 

All users have access to the sheet. They are part of a User Group.

 

Any ideas?

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