Unable to allocate task to user

Brendon McHugh
edited 12/09/19 in Smartsheet Basics

Hi there,

I have a task owner column (formatted as Contact). It seem very random on which users it will look up so I'm having to 'Allow' non-users a lot.


I thought it might be change, where SmartSheet isn't allowing allocation to a non-licensed user however it sometimes won't pick up licensed users as well.


All users have access to the sheet. They are part of a User Group.


Any ideas?