Unable to allocate task to user

Brendon McHugh

Hi there,

I have a task owner column (formatted as Contact). It seem very random on which users it will look up so I'm having to 'Allow' non-users a lot.

 

I thought it might be change, where SmartSheet isn't allowing allocation to a non-licensed user however it sometimes won't pick up licensed users as well.

 

All users have access to the sheet. They are part of a User Group.

 

Any ideas?

Andrée Starå

Hi Brendon,

Is resource allocation working as intended otherwise?

Are you using multiple contact columns?

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting