Alerts are not working

Aneta Ševčíková

Hello!

Today we have discovered that alerts in one particular (the others are working just fine) sheet are not working. I have tried few tips from the discussions but they don´t seem to be working at all. 

I have tried to check my spam file in email, even have enabled "Include my changes in sheet notifications"... Nothing.

Can somebody please help me with this issue?

Thank you,

Aneta

 

Andrée Starå

Hi Aneta,

Can you share some screenshots or the sheet?

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Aneta Ševčíková

Hello Andree, 

first of all, thank so much for replying And here I am sending screenshot of the alerts. Do I need to send anything more detailed? 

 

Andrée Starå

Happy to help!

Which one isn't working anymore?

Best,

Andrée

Aneta Ševčíková

The issue is that none of us are receiving any emails/alerts from this sheet. Because of that all of the alerts are not working, I guess. Im not sure where is the problem exactly. 

 

 

Andrée Starå

Has it worked before on this sheet?

Paul Newcome

Are you attaching to pre-existing rows or are you attaching and creating a new row at the same time?

 

My initial suggestion would be to change the alert to "When a row is added or changed"

 

 

Aneta Ševčíková

i dont think so, we have just "made" these alerts recently. But other sheets are working just fine. 

Aneta Ševčíková

We are creating and changing rows. Thank you for your suggestion, Im going to try it

Andrée Starå

Ok.

Maybe the settings for Alerts & Actions Permissions in the Alerts & Actions overview needs to be changed to be less restrictive. (cog in the upper right corner)

What is it set to now?

Is everyone that should receive the Alerts shared to the sheet?

Aneta Ševčíková

Sending screen.

Yes, everyone have access to this sheet. People who are supposed to get the alerts have "viewer" right.

Andrée Starå

As long as they are shared to the sheet, it should work.

Check your settings under Personal Settings > Include my changes in sheet notifications (should be checked so that you see the alerts when you are testing). Also, check the other settings there so that Email is checked as you would like.

Aneta Ševčíková

So I changed "when a row is added" to "when a row is added or changed" and it finally works . Kind of embarrassed that this was the actual problem... But thank you  so much for your help, I really appreciated!

Andrée Starå

I'm always happy to help!

Great that you figured it out! Easy to miss!

 

EduTechDiva

My alerts are NOT working and I have them all set to least restrictive to send to any email address (see attachments)! I've tested out alerts automated to go out 14 days before a due date to only my couple of demo addresses and it worked fine. Not sure why, now that we've gone live on a high stakes project, notifications are not working suddenly.

I've submitted a ticket and am awaiting response now, but wanted folks here to know it's still an issue.

EduTechDiva

This got resolved for me. Smartsheet should be updating their documentation soon to include the fact that adding some kinds of conditions require the sheet to be open in order to do the evaluation, as opposed to other criteria that does not require this. Watch for more from Smartsheet soon.