Best practice for merging user with two email addresses/accounts?

JLC

Hi there, I have a user who somewhere along the line was set up on Smartsheet with two different email addresses (two of the domains available with our company). One thing led to another and now I'd love to help him get everything combined into one account. 

Does anybody have any best practice tips on how to make this a smooth transition? His "old" account is shared to around 150 sheets while his "new" account is shared to around 50. We need all ~200 sheets shared only to his "new" account. None of these sheets are owned by either of his accounts so it's not as if he can do delete himself on one end and transfer to the other with admin permissions.

Any tips on a smooth transition would be fantastic! Thanks in advance.

Alejandra

Hi Jaye, 

I would suggest adding the old email address to their new account. Please note, because the old email address is already in use in Smartsheet, they'll receive an error message stating that the address can't be added. To successfully associate their account with the desired email address, they will need a third email address (one that's not in use within Smartsheet). Please see our help center article for directions: https://help.smartsheet.com/articles/2392037-change-the-email-address-used-with-your-smartsheet-account#Cant_Add_Error

 

Kind regards, 

Alejandra

 

gregjohnsondsm43126

This is not a solution, it is a Hack. SS needs to have a method for managing users that does not involve them doing internet gymnastics to work around a SS issue. I have had numerous users who, for one reason or another, end up with a SS account with our company email. Then trying to get them back into our system with the correct email is absolutely horrendous.