Will Alert work more than once?
In our order tracker, we have a field that is a checkbox when a revision is needed. When it is checked it sends a notification to the appropriate team. What we are running into is once that revision is completed and checkbox unchecked, the next time that checkbox gets checked (for a second revision) there is not a notification. I figure a workaround is adding another checkbox, but a revision could be needed several times so we will run into this eventually.
Is there logic to allow for the change multiple times?
Thank you!
Scott
Comments
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Hi Scott,
It should work but might depend on your Alerts settings.
Can you share a screenshot or the sheet?
I hope this helps you!
Have a fantastic day!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Hi Andree - Appreciate your follow up. I've uploaded the screenshot of the alert set up. I'm wondering if someone unchecks it then immediately rechecks it - maybe it's too quick for smartsheet to capture the change? Maybe they need to uncheck, click save, then recheck?
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Happy to help!
I can't see a screenshot.
Yes, you need to save for the Alert to trigger.
Best,
Andrée
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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I think that will solve it. Thank you so much!
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Great!
Happy to help!
Best,
Andrée
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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