Will Alert work more than once?

scott_mcdade

In our order tracker, we have a field that is a checkbox when a revision is needed.  When it is checked it sends a notification to the appropriate team.  What we are running into is once that revision is completed and checkbox unchecked, the next time that checkbox gets checked (for a second revision) there is not a notification.  I figure a workaround is adding another checkbox, but a revision could be needed several times so we will run into this eventually. 

 

Is there logic to allow for the change multiple times?  

 

Thank you!

Scott

Andrée Starå

Hi Scott,

It should work but might depend on your Alerts settings.

Can you share a screenshot or the sheet?

I hope this helps you!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

scott_mcdade

Hi Andree - Appreciate your follow up.  I've uploaded the screenshot of the alert set up.  I'm wondering if someone unchecks it then immediately rechecks it - maybe it's too quick for smartsheet to capture the change?  Maybe they need to uncheck, click save, then recheck?

Andrée Starå

Happy to help!

I can't see a screenshot.

Yes, you need to save for the Alert to trigger.

Best,

Andrée

scott_mcdade

I think that will solve it.  Thank you so much!

Andrée Starå

Great!

Happy to help!

Best,

Andrée