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expired trial to member of team plan
i apologize in advance if this was asked before, but i didn't find it in the forum yet.
i have a user that was on a trial to gain access to a sheet that she is one of many users of this particular sheet. Her trial expired and i sent her an invite (used her same email address) from our team account, but it was not as a licensed user. When she logged in she appeared to have access to all the same sheets... i took that as a win.
Today, she is trying to modify information in one of the sheets and has a message saying "you can access this feature when you upgrade your account".
did i do something wrong, to the best of my knowledge she is not an "owner" of this sheet. I can verify her "account" is active.
Smartsheet has "exploded" here and this is only the first user that i've invited that had a trial account, and i'm afraid of future issues similar to this as i know i have other users on expiring trials.