Shared Filters Not Working

Shawn R
Shawn R
edited 12/09/19 in Smartsheet Basics

In one of our sheets I want the ability to "force" users to view a sheet through a filter. We have a lot of rows that are added on a daily basis and I want those rows to be hidden if the completed column has been checked. This makes it easier to navigate the sheet and find the open actions that need to be addressed.

So I created a filter to hide completed rows and shared that filter and set it to default. In the screenshot below you can see that its the default view.


It applies and works for me, but does not for everyone else despite it saying that the filter is the default view on all users, not just myself. Any ideas?