GLITCH? Text isn't wrapping nor doing a copy/paste correctly

Loann McGee
Loann McGee ✭✭✭✭✭✭
edited 12/09/19 in Smartsheet Basics

Good morning,

I've discovered that text is no longer behaving well within the cell. I'm see words cut off within the cell, whether or not the cell is formatted to wrap the text.

Thus, it makes copying the text and pasting it wonky. I often have to copy/paste text from SS into Word. It pastes with embedded formatting that I can't find a way to correct.

It happens when typing an entry via a form, or if I am pasting the text from a document type into the sheet cell.

I've included a sample below of how it looks in SS. This used to not be the case, so it is a very recent happening.

Odd Text Wrapping.JPG


  • Hi Loann,

    Try the following (in the following order):

    1. Update your browser to the latest version.
    2. If you're using Google Chrome, open your sheet in an incognito window (Ctrl + Shift + N). Otherwise, open your sheet in a different browser (make sure it's on the latest version as well)

    If your sheet works trying the latter of the two, then you may have a browser extension that is causing this issue. I'd recommend disabling all browser extensions, then enabling them one by one to find the culprit. (Then post the extension to the community!)

    If neither option helps troubleshoot the issue, then contact our Support team.

  • UPDATE: After working with the Support team some more on this, we've determined that this is an issue with the Smartsheet application.

    Although I don't have an ETA, our Engineering team is aware of the issue and is on the case to resolve it!

    Thanks for your patience.

  • ker9
    ker9 ✭✭✭✭✭✭

    This is still an issue - wrapping text from formulas is not updating if results grow. You have to click the wrap button to unwrap it and then click it again to re-wrap it and then it works.