Setting a sender out of the contact in the smartsheet

hana.lee73416

Hello,

I am trying to use the smartsheet as a intake form to capture various requirements and make smartsheet to open tickets based on the needs to the corporate ticket system. the corporate ticket form is quite complex to navigate. the tickets are created via emails such as invoice@corporate.com etc. However I would like the flow continue between requester and the ticket queue. in order to do that, when the smartsheet sends an email to the ticket queue, the sender has to be the original requester instead of notification@smartsheet.com. Is there a way to grab the contacts and set them as senders?

Thank you,

Hana

Andrée Starå

Hi Hana,

Unfortunately, it's not possible at the moment, but it's a great idea!

Please submit an Enhancement Request when you have a moment.

A possible workaround could be to use a third-party tool like Zapier or similar.

Would that be an option?

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Paul Newcome

Would it be possible to add a "Contact Email" field to the form? An additional column where the user can enter their contact email within the form which you could then use.