Delay in Alerts and Update Requests

tylermh

My assumption is all the global problems this week with "Report Delays" as documented at https://status.smartsheet.com/ is actually not the whole story or only thing affected because automated alerts and manual update requests take several hours (8 or 9) to reach a person's email inbox.  Anybody else out there with this same experience and assumption?

Alejandra

Hi tylermh,

Aside from the reporting delays we've also experienced delays with alerts —this has been documented on the Status page (https://status.smartsheet.com) as "Webhooks and Workflow Rules Delays".

Sammy Farmer

We are experiencing delays with emails sent from from comments. some are 16 hours late, some are not arriving at all.

Alejandra

Hi Sammy, 

Please see Shaine's response on your post here: https://community.smartsheet.com/discussion/email-message-sent-out-comments-not-working

If you're still experiencing this issue, please reach out to our Support team to troubleshoot further.