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My assumption is all the global problems this week with "Report Delays" as documented at https://status.smartsheet.com/ is actually not the whole story or only thing affected because automated alerts and manual update requests take several hours (8 or 9) to reach a person's email inbox. Anybody else out there with this same experience and assumption?
Hi tylermh,
Aside from the reporting delays we've also experienced delays with alerts —this has been documented on the Status page (https://status.smartsheet.com) as "Webhooks and Workflow Rules Delays".
We are experiencing delays with emails sent from from comments. some are 16 hours late, some are not arriving at all.
Hi Sammy,
Please see Shaine's response on your post here: https://community.smartsheet.com/discussion/email-message-sent-out-comments-not-working
If you're still experiencing this issue, please reach out to our Support team to troubleshoot further.
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