Automated approvals

Debbie J
Debbie J ✭✭✭✭✭
edited 12/09/19 in Smartsheet Basics

I have set up a workflow with multiple paths

I come to a stop when I get to Decline.


Here is my issue

We set up an invoice approval flow

The 1st step is to have an internal review and the 2nd is to the customer for approval.

When there is a decline on the 1st step the next step is to request an update to revise the invoice(attachment)

I am looking for a trigger to send it back for review. Once the attachment has been updated/resubmitted in the update request.

I don't see a specific time stamp I can create for this, except to have the person making the revision enter a date in a column that will trigger an approval request for review.


Ideas... will be greatly appreciated


Thank you