Product Suggestion - Admin Issues

Sinema

This popped into my head as we have one of our licensed users who just refuses to share anything with any of us.

What happens if they create a lot of important sheets that contain data and part ways with the company, how do we access this?

The Super Admin should automatically have the ability to have access or a backup to any sheet created.

Alejandra

Hi Sinema,

System Admins can transfer all of the sheets owned by a licensed user to another licensed user on the account. This feature is most commonly used when removing a user from the account. If needed, more information on this can be found in our help article: https://help.smartsheet.com/articles/795920-manage-users-multi-user-plan#deleteusers

Keep in mind, System Admin is a user type, not a sharing permission. Being a System Admin doesn't grant you the access to view sheets owned by users on the account, but please feel free to submit a Product Enhancement Request to let our Product team know that you'd like to have this functionality in Smartsheet. 

More information on user types and sharing permissions here: https://help.smartsheet.com/learning-track/shared-users/user-types-and-permissions