Product Suggestion - Admin Issues

This popped into my head as we have one of our licensed users who just refuses to share anything with any of us.

What happens if they create a lot of important sheets that contain data and part ways with the company, how do we access this?

The Super Admin should automatically have the ability to have access or a backup to any sheet created.

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Update Requests

Enhancement Request

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Alejandra

Hi Sinema,

System Admins can transfer all of the sheets owned by a licensed user to another licensed user on the account. This feature is most commonly used when removing a user from the account. If needed, more information on this can be found in our help article: https://help.smartsheet.com/articles/795920-manage-users-multi-user-plan#deleteusers

Keep in mind, System Admin is a user type, not a sharing permission. Being a System Admin doesn't grant you the access to view sheets owned by users on the account, but please feel free to submit a Product Enhancement Request to let our Product team know that you'd like to have this functionality in Smartsheet.

More information on user types and sharing permissions here: https://help.smartsheet.com/learning-track/shared-users/user-types-and-permissions

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