How can I disable the “request a license” in Smartsheet?
Comments
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Hi Dianna,
I got confused!
Yes, It's possible. Account Settings > Account Discovery > Uncheck the box
Hope that helps!
Unfortunately, as far as I know, it's not possible at the moment, but it's a great idea!
Please submit an Enhancement Request when you have a moment.
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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It cannot be done and this answer is wrong. Account discover is totally different.
SS wants to sell licenses and does not seem to care that its large corporate and business customers who may have hundreds of thousands of viewers can blow up admins with requests. Large organizations do not grant software this way and use request systems.
A means to disable this is sorely needed.
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Hi @CraigPGH
I hope you're well and safe!
If I'm not mistaken, the answer is still correct, and I think you're confusing it with the Upgrade Dialog that free users will see.
The OP wanted to disable the requests that would get sent to the Admin of the account. (as I understood it)
Make sense?
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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To add.
I agree that having a way to disable the upgrade message would be great.
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Agree with this poster - even in a small organization, every single time I share a sheet with a new user, they submit a licensed user request. It is a complete waste of time to have to go decline their request and then go round and round with them via email on 'just create an account' because at that point, I have no idea what options they see, so I end up sharing the sheet with them again. I get that this is an upsell tactic but honestly it is more of a disincentive to purchasing more licenses.
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