Workflow alert - wrong user attributed with changes
Hi everyone
My PM colleague received an automated email which alerted her to the recent changes on her sheet. At the bottom of the email it says 'changes made by Jim@xxx.com' (who has permissions in the Workspace as Editor - Cannot Share) and who HAD viewed the sheet, but had certainly NOT made the changes. The PM herself had made the changes, which were then wrongly attributed to Jim.
Does anyone have any suggestions as to what's going on here?
Comments
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Hi Lisa,
Didn't Jim make any changes in with an update request or similar?
If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team
I hope that helps!
Have a fantastic day!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Hi Andree,
No, Jim just viewed it and then left. I shall take it up with the support team, thanks for their contact details.
Lisa
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Happy to help!
Strange! Please let us know what the issue was.
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Hi,
just a guess..
Is there a maybe hidden (or not) column in the sheet that has a a formula auto updating the content (e.g. date) from another sheet?
I used to have those hidden helpers in a specific solution and they triggered the sheet to be autosaved when opening and just viewing. You can check by using the system columns "changed by" etc. or by checking the history of changes.
Hope that helps.
Greetings
Stefan
Projektmanagement Professional in Frankfurt am Main, Germany
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