Help with PDF Fillable Files on smartsheet app

hderryberry ✭✭✭✭
edited 12/09/19 in Smartsheet Basics

I have salesman that use pdf fillable forms for company use. I created a sheet that has all the forms in it as attachments. When using the desktop version they click on the attachment and it brings up the file and they file in the information and can print it. They are unable to do this in there smartsheet app for IOS. I created these forms in Microsoft Office and not Google Documents. Is this why they are not working in their app?