Can an approval email be resent if the workflow fails?

ryanj04

I have a question on Forms and Automation.  If a user completes a form and when the form is routed to the first approver and the workflow fails at that point because the user being requested to approve does not have a smartsheets account, will another form need to be submitted to that person once they are added to our account?  Or is there a way to "re-trigger" the approval once the form has been submitted?

Andrée Starå

Hi Ryan,

The Automation/Workflow could be set up so it would re-trigger automatically.

Would that work?

Hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

 

ryanj04

Hi Andree.  How is this done?

Andrée Starå

One way would be to set up the Approval Request Workflow with recurrence and use conditions to repeat the request until it's done (or something else) automatically.

Make sense?

Would that work?