access to published dashboard

Hi. I'm having trouble giving people in my organization access to a published dashboard. Smartsheet tells them: "The published item that you are trying to access is only accessible to users in the organization that own that item." But they ARE in my organization. This happens regardless of how I set Access Control when I publish.
Any recommendations? Thanks already.
I've submitted a ticket too.
Comments
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Hi Ben,
That's weird!
If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team
I hope that helps!
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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I'm having the same issue too. Let me know if you found a fix
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Do I need to do a ticket or was there fix? This is old I know…
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