access to published dashboard

BenP

Hi. I'm having trouble giving people in my organization access to a published dashboard. Smartsheet tells them: "The published item that you are trying to access is only accessible to users in the organization that own that item." But they ARE in my organization. This happens regardless of how I set Access Control when I publish.

Any recommendations? Thanks already.

I've submitted a ticket too.

Andrée Starå

Hi Ben,

That's weird!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Geoffrey Wildish

I'm having the same issue too. Let me know if you found a fix

Steve Snell

Do I need to do a ticket or was there fix? This is old I know…