access to published dashboard

edited 12/09/19 in Smartsheet Basics

Hi. I'm having trouble giving people in my organization access to a published dashboard. Smartsheet tells them: "The published item that you are trying to access is only accessible to users in the organization that own that item." But they ARE in my organization. This happens regardless of how I set Access Control when I publish.

Any recommendations? Thanks already.

I've submitted a ticket too.