Limitations free trial users?

Mitch Van Riel
Mitch Van Riel ✭✭✭
edited 12/09/19 in Smartsheet Basics



Our customer has a number of unlicensed users which work on Smartsheet. A new employee joined and created a new free trial user account.


This user is not able to email comments out of a sheet: "You've exceeded the maximum of 5 recipients at a time for free trial users. Please reduce your list and try again."


Any idea? Other "older" free accounts are able to email comments to > 5 recipients.


Appreciate feedback/assistance


B. Regards


Mitch Van Riel

JAS Forwarding