Limitations free trial users?
Dears,
Our customer has a number of unlicensed users which work on Smartsheet. A new employee joined and created a new free trial user account.
This user is not able to email comments out of a sheet: "You've exceeded the maximum of 5 recipients at a time for free trial users. Please reduce your list and try again."
Any idea? Other "older" free accounts are able to email comments to > 5 recipients.
Appreciate feedback/assistance
B. Regards
Mitch Van Riel
JAS Forwarding
Comments
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Mitch
you see to be suffering from the changes made in September to the ability for Collaborators to work with Smartsheet without upgrading to a license.
Here's the detail. There are some workarounds but not now as easy.
https://app.smartsheet.com/b/publish?EQBCT=258f80b10559472490a602df64fb3fa6
Richardr@smarterbusinessprocesses.com
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Richard,
Appreciate your feedback here, however the changes made in September do not mention emailing comments to a max X recipients.
Also other unlicensed users are still able to use this function.
Any idea ?
Thank you
B. Regards
Mitch
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Mitch
It has to be worth emailing Support@smartsheet.com and asking the question? But I can only presume that Smartsheet Free Trial accounts are being more tightly restricted so you get your credit card out faster?
https://help.smartsheet.com/learning-track/shared-users/user-types-and-permissions
The I cannot see your particular issue detailed in the above link but maybe someone else can?
Sorry but Trial user restrictions don't normally last long! (28 days)
RichardR
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Hi Mitch,
Richard is correct. It's the trial limitations. It's limited to 5 Notifications/day.
More info: https://www.smartsheet.com/legal/limits-policy
I hope that helps!
Have a fantastic weekend!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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