FAQ: How do I post a question, edit, or delete my post?

12/11/19 Edited 02/17/21

In order to ask or answer a question or create a post in the Smartsheet online Community, you must first set up an account (see: Create an account).

Post a Question:

You can start a new post by clicking Ask a Question (to the right of the Recent Discussions feed). 

Note: if you are unable to select a Category from the drop-down list, please ensure that you are Logged In to the Community.

If you choose the drop-down arrow next to the blue button, this gives you the option of asking either a Question or starting a Discussion. Only Questions can have Best Answers so this is the best choice when you have an issue that needs to be resolved or you are looking for solutions.

Discussions are a way to chat with other users, such as providing an example of one of your own use-case scenarios, without necessarily needing an answer. 


Edit or Delete your post:

You can edit your post for up to an hour after your initial post time by clicking on the three dots in the top-right corner of your post. 


If this time has passed and you need to either edit or delete your post, you will need to contact a Community Moderator to facilitate the change.

To do so, click the flag icon on the comment and Report the post, leaving a note with how you would like your post to change.

You can also use this Report function to request images to be removed, to send a note to the Moderation team, or to change what comment was marked as the Best Answer to your question.

Comments

  • The ability to delete a post is not readily apparent or has been removed.

    I posted something in the wrong category but there is no way to change the category OR delete the post.

  • Hi @Andrew1983

    A Moderator will be able to either Delete the post for you or Move the post to the correct Category, depending on what you'd prefer.

    Please use the Report function from the flag icon on the post you'd like to adjust and leave a comment, as shown above, and we'll be happy to help.

    Cheers!

    Genevieve

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