Create, edit, or delete a post in the Community

Genevieve P.

Log In:

In order to ask or answer a question or create a post in the Smartsheet online Community, you must first set up an account (see: Getting started: Create an account).

Create a Post:

You can start a new Question, Discussion, or Idea by clicking New Post.

• Questions: only Questions can have Best Answers so choose this when you have an issue that needs to be resolved or you are looking for solutions.
• Discussions: no answer needed, but generally chat with other users, such as providing an example of one of your own use-case scenarios. 
• Idea: these posts can be voted on by other Community members. Only create an Idea if you've made sure it doesn't already exist.

Edit or Delete your post:

You can edit your post for up to four hours after your initial post time by clicking on the three dots in the top-right corner of your post. 

If this time has passed and you need to either edit or delete your post, you will need to contact the Community Team to facilitate the change.

To do so:

• Click the flag icon
• Select Edit, Delete, or Change Best Answer
• Write a detailed note with how you would like your post to change

NOTE: Reporting a post is a private action that does not add any negative points.

Andrew1983

The ability to delete a post is not readily apparent or has been removed.

I posted something in the wrong category but there is no way to change the category OR delete the post.

Genevieve P.

Hi @Andrew1983

A Moderator will be able to either Delete the post for you or Move the post to the correct Category, depending on what you'd prefer.

Please use the Report function from the flag icon on the post you'd like to adjust and leave a comment, as shown above, and we'll be happy to help.

Cheers!

Genevieve

STS1SS

I don't see a way to actually ask a question...

Genevieve P.

Hey @STS1SS

There's a blue button on the right of the Home Page (https://community.smartsheet.com/) that says New Post:

From the dropdown you can either Ask a Question, post a Discussion (e.g. if you wanted to introduce yourself in Show & Tell) or post an enhancement Idea (this is only for the Product Ideas topic, here).

If you're browsing content from within a specific Topic then you may be limited by a specific type of post, such as Idea posts in the Product Ideas topic.

You can also ask questions from the Get Help page, here:

https://community.smartsheet.com/categories/get-help

Cheers,

Genevieve

rachmavis

When I click on a POST button, the system does not do anything. I am trying to post in the IT Women Leadership Badge - why I deserve the badge, but nothing happens. I used Chrome and Firefox...

Genevieve P.

Hi @rachmavis

If you've requested a badge once, you won't be able to request it again. There's a teeny tiny pop-up in the bottom that says "Badge Requested!" after the submission, so I'm sure your request went through already! I'll connect with the team that awards those badges and let them know about your request to double check.

Cheers,

Genevieve

Maxwell Griffith

Hello @rachmavis! The badge is now applied to your profile. Thank you for being patient during the acceptance window.

Please let us know if you have any questions.

Best,

Maxwell from Smartsheet Community Team

rachmavis

Thank you!