Users getting kicked off Smartsheet

Eva M

Hello, I created a Smartsheet that tracks a form completion. The problem is that some users (different users on different computers and on different days) are getting kicked out of the Form before they finish. Is there a reason for this? What could it be? Since it's intermittent and not everyone, I really don't know what it could be? I don't even know where to begin looking after the Form and Sheet settings. Thank you!

Andrée Starå

Hi Eva,

What happens when they get kicked out? Do they get an error message?

I hope that helps!

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post help answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Eva M

Hi Andree, I finally got an answer...it seems like it's an Internet Explorer issue - they get an error message saying "Internet Explorer stopped working". So I am thinking it's either those particular computers (they might not have got updated by the IT dept yet) or it's IE in general. I am guessing they should be using Chrome, right?

Thank you!

Andrée Starå

Ok.

Yes, Chrome is better, but that error sound like it's the computer that can't handle the load from Smartsheet so possibly it would show something similar in Chrome as well.

Eva M

OK, thank you so much - I will relay that to the team!! :-)

Andrée Starå

You're more than welcome!

Happy to help!