Automation Suddenly Not Working

Automation Suddenly Not Working

I have an "Request Approval" workflow I created back in August 2019 that was working perfectly fine until late last week. I can't find any reason for it. Nothing was changed on our end. Is anyone else having automation problems??

Answers

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Alejandra,

    I’ve seen a couple of people having an issue with automation recently, but I don’t know if there is a connection.

    If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

    I hope that helps!

    Have a fantastic week!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    ✅Did my post help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer! 

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    To add.

    If you haven't already, you could try to duplicate/clone the workflow and see if the new one works.

    Did that help?

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

  • Thanks. I did try cloning the workflow but it didn't work.

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Happy to help!

    Strange!

    Let me know what you find out from support!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

  • Will do!

  • I am experiencing something similar. Have an automation that is triggered at a date and time. It has worked twice and then has not worked even after cloning or recreating manually. Are there limits on rows in a request update automation workflow? Would something else be preventing it from running? This is very frustrating.

  • For me, it turned out to be an internal IT issue and not anything having to do with the workflow. An IT update blocked my automation emails from reaching the intended recipients. Once IT whitelisted Smartsheet the automated emails were allowed again.

  • Andrée StaråAndrée Starå ✭✭✭✭✭
    edited 05/22/20

    @Alejandra Orihuela

    Thanks for sharing!

    Glad you got it working again!

    Please help the Community by marking your post with the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

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