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Notification when comments change

Brett EvansBrett Evans ✭✭✭✭✭
edited 12/09/19 in Archived 2016 Posts
12/07/16 Edited 12/09/19

I am trying to get automaically notified when someone adds a comment in the System comments column (circled in green).

 

Thoughts?

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Comments

  • Brad JonesBrad Jones Top Contributor

    Wait, not getting alerts when YOU make the change?  This is old behavior.  The system will not show you your own changes.

     

    As for comments not working, that's a good question.  Could have something to do with SS not considering a change to a comment as a modification to that row.  Hope it's not a new bug.

     

  • Brett EvansBrett Evans ✭✭✭✭✭
    edited 12/08/16

    Brad,

     

    you were correct - the system does not send notification when you make your own chnages.  I was trying to test the notification for comments before rolling it out to users.  I forgot that detail of notifications.  So it's not a bug, but a feature.

     

    Thanks,

    Brett

  • J. Craig WilliamsJ. Craig Williams Top Contributor

    If you do need to be notified of your own changes (like I do sometimes), I have two methods:

     

    1. I have a second unlicenced user that I can have the notification sent to - since it goes to the same email, it is as if it were me. 

    An email like this

    [email protected] 

    and

    [email protected]

     

    both go to the same email address according to Google but are different users according to Smartsheet.

     

    2. Zapier (www.zapier.com) can trigger on new comments.

    It won't trigger on updated comments.

     

    Craig

     

  • edited 12/12/16

    Hi Brett

     

    What is the purpose of being notified when you personally make a comment? 

     

    The reason I ask is that I wanted to run a report that would provide me with 'all' modifications, including comments, which is possible if other cells in that row are changed at the same time.  However if only the comment is updated, the report does not show this.

     

    My work-around is to export both the report and the comments from the sheet to Excel and I have written a macro that with a little bit of manual tweaking provides me with excel workbook with the information I require.

     

    Natalie

  • Craig,

    You say that Zapier can trigger on new Comments, as vs updated ones. I have not been able to get it do so. Adding a comment does not trigger an updated SmartSheet row in a Zap I have been trying to get to do so. How did you go about it, please?

    Regards,

    GAM (Glen A McAllister)

This discussion has been closed.