Frequently Disconnected/Logged Out

Hi everyone,

I've taken this up with support but in the meantime (several days and counting).

About a week ago or so I noticed that as I go about my day to day work, pretty much exclusively in Smartsheet and very active use, I get spontaneously logged out without warning and get error messages along the lines of "Your Smartsheet session is no longer active..."

I run the latest version of Chrome, as recommended. No idea why this happened all of the sudden and what is causing it. Anybody have similar issues? Possible resolutions?

Thanks,

Dan

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Sean Morgan

Hello @SoS | Dan Palenchar ,

It appears you may have received a response from Support with troubleshooting steps to follow.

In addition to the ones provided, I would also attempt to access Smartsheet from an alternative Network E.G 4G/LTE

Let me know how you get on!

Regards

Sean

Sarah Fenton

Hi,

we are having the same problem with a certain sheet, how do we fix this?

Thanks,

Sarah

Paul H

I am also randomly having this problem. Drive me crazy this morning

Genevieve P.

Hi @Paul H

https://community.smartsheet.com/discussion/comment/309996#Comment_309996

Our team is currently investigating this issue; you can subscribe to updates from our Status page, here: https://status.smartsheet.com/

Cheers,

Genevieve

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