Proofing - Attachments in comments don't appear in reviewer's window

Claire Owen-Schubnell
edited 08/06/20 in Smartsheet Basics

When I upload an attachment to a comment in the Proofing window, the attachment does not come through when the reviewer opens the Proof Review window. I'm trying to use this as a workaround for the fact that Proofing doesn't support audio/video files. I've tested it with a PDF file and it still doesn't come through. Is this a bug?

See screenshots -

1) Comments posted in Proofing window with attachments

2) No attachments in proof review


  • Genevieve P.
    Genevieve P. Employee Admin
    edited 08/10/20

    Hi @Claire Owen-Schubnell

    This has to do with the current structure of the Proof Review page; at this point it only allows comments & text but no attachments in that comment toolbar. You will need to provide the reviewer access to the sheet for them to be able to see attachments uploaded, in addition to the comments (as you've found above).

    Please submit enhancement requests for both of your issues: needing videos as proofs and adding/reviewing attachments in the comments toolbar in the Review Page.