Cyrillic /slavic characters appear as code

dandoghidandoghi ✭✭✭✭✭
08/31/20
Answered - Pending Review

Dear Colleagues,

In some of our Smartsheets, gathering input from third-party collaborators, they write their input into Cyrillic. While some text appear fine, a number of entries include the text as well as set of html-like characters.

We did not manage to figure out why and when it happens, and how to prevent that.

I'd appreciate your advice, suggestions.

Thanks.

Best, Dan


Answers

  • Paul NewcomePaul Newcome ✭✭✭✭✭

    HERE is another thread having the same issue. There was a suggestion to reach out to Support but no feedback from that, and another user came up with a workaround of cut/paste.

  • dandoghidandoghi ✭✭✭✭✭

    Thanks, Paul. I tried with that copy-paste approach. It id not work.

    I wrote to Support and will wait for their answer.

    Best,

    Dan

  • Paul NewcomePaul Newcome ✭✭✭✭✭

    Ok. Feel free to revisit this thread with the cause/solution!

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