Error when submitting a form

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Any idea why this error or what to do about it? I have admin access so it's not an access issue...

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Answers

  • Improve Consulting
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    by the way, it seems to be related to the attendees field...

  • Mike Wilday
    Mike Wilday ✭✭✭✭✭✭
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    Hmm. That is an interesting error. I was going to recommend checking status.smartsheet.com but I think that is another issue entirely. I would consult with Smartsheet support.

  • Karla Bumann
    Karla Bumann ✭✭✭
    edited 12/04/20
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    @Improve Consulting Users of our Enterprise Plan are experiencing the same problem/receiving the same error message when they attempt to submit a form (source sheet is used in our Smartsheet Control Center Blueprint). First reports of the error were received yesterday, Wednesday, December 2, 2020 shortly after the "Temporary Service Interruption" issue. I suspect it has something to do with Control Center as we are seeing other anomalies with Control Center workflows not executing as expected. I submitted a support ticket earlier this morning (Thur-3-Dec), provided all the requested evidence via email, called the support center twice (had to leave a message both times) and I've yet to receive any sort of help/assistance. Very frustrated.

  • Improve Consulting
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    Thanks everyone.

  • Danny James
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    We have a number of users with the same error. I am not sure if it is smart sheet related or a user profile / internet security issue. Has there been any resolution from the support ticket submitted?

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭
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    Hi @Danny James

    Ask your users to try the following, and if it still doesn’t work, and If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

    • Try another browser
    • Try the browser in incognito/private mode
    • Try on another computer

    Did any of those options work/help?

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.

  • marnkrit
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    This is extremely frustrating. I am having the same issue and getting a ton of complaints from my team because the form is not working. Please provide a working solution. None of the below suggestions worked.

    • Try another browser
    • Try the browser in incognito/private mode
    • Try on another computer