Locked out of account - no response from smartsheet billing or customer service

I have been locked out of my account since December 21st with no response to any inquiries from our account rep, the billing department or customer service. I've helped migrate a great deal of our business processes to smartsheet and being locked out has a huge implication to being able to do work. And nothing...



am desperate. How do I get the attention of the staff of smartsheet to

understand this problem needs to be fixed? Or is this what I should expect from

this business moving forward. Very unreliable.

·       Christina