Locked out of account - no response from smartsheet billing or customer service

Christina Pitassi

I have been locked out of my account since December 21st with no response to any inquiries from our account rep, the billing department or customer service. I've helped migrate a great deal of our business processes to smartsheet and being locked out has a huge implication to being able to do work. And nothing...

 

I

am desperate. How do I get the attention of the staff of smartsheet to

understand this problem needs to be fixed? Or is this what I should expect from

this business moving forward. Very unreliable.

·       Christina

Genevieve P.

Hi @Christina Pitassi

It sounds like there may have been an issue with the billing for your account, which our Finance team will be able to help resolve. I will reach out to you privately to ensure you have the correct resources to be in touch with our team about this issue, and to ensure that they have received your messages.

Genevieve

Community Moderator

Genevieve P.

Hi Christina,

I've checked in with our Finance team today and they have confirmed that this issue has been resolved and the access to your account should now be restored.

Cheers!

Genevieve

Community Moderator