Ensuring Automation Alerts Stay in One E-mail Thread


We created a variety of automation alerts for our business development team to receive alerts related to the progression of a specific patient through the referral process. Ideally, we would like for the e-mails regarding the same patient to remain in one e-mail thread for organization purposes. I set the subject line for all of the automation alerts to have the same subject lines because I thought this would achieve our aim. Our business development team, however, stated that e-mails regarding the same patient are in disparate messages.

Can you please advise how we can accomplish the stated goal of getting automation alerts related to the same patient in one consolidated thread?

Thank you in advance.

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