Automated - Request an Update


Hi -

I have created a few Request an Update via Automation. I have tested them and they are working great. My question is I have a couple of sheets that may have many rows that will need updates (12 or so) and they come out in 1 email. I have other sheets that may only have 2 or 3 rows that will need updates and individual emails are sent out for those updates.

Not sure what the minimum number of rows it has to be before only 1 email is sent. Anyone know?

Best Answer

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭
    Answer ✓

    Hi @Carol-Anne Cerbone

    To add to Paul's excellent advice/answer.

    IF you're using the placeholder feature, it will send one mail/message per row up to six rows, and from seven and up, it will be combined into one mail/message.

    When using placeholders with Alert or Update Request actions in change-based workflows, placeholders will generate separate notifications if six or fewer rows are triggered simultaneously. If seven or more rows are triggered at once, the custom subject and body will be removed.

    I hope that helps!

    Be safe and have a fantastic week!


    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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