How do I send an attached document in a workflow?

JC Du Preez

Hi there,

My clients need to complete an intake form. Once the form is submitted, a workflow kicks in and sends an email to the client's email address. With this mail, I want to attach any document that can be sent with the mail from the workflow.

How do I get this setup correctly?

Andrée Starå

@JC Du Preez

Happy to help!

The simplest method would be to have an alert with a link to the file, but you could also use an Update Request (required for sending/including an attachment when the attachment isn't part of the trigger) to send the attachment to the latest submitter.

Would that work/help?

Andrée Starå

Hi @JC Du Preez

I hope you're well and safe!

If you set the trigger based on adding the attachment, it can send those with an alert.

Would that work?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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JC Du Preez

Hi Andree,

Thank you, all is well on this side.

I do not want an alert when an attachment is added.

I want an attachment to be e-mailed once a new entry has been made to the sheet via the forms.

Hope this helps?

Andrée Starå

@JC Du Preez

Happy to help!

The simplest method would be to have an alert with a link to the file, but you could also use an Update Request (required for sending/including an attachment when the attachment isn't part of the trigger) to send the attachment to the latest submitter.

Would that work/help?

Joachim Mund

https://community.smartsheet.com/discussion/comment/282986#Comment_282986

Hi @Andrée Starå,

I tried to get the row attachment (png file) via an update request, but no file is attached to the mail.

Same if I send an alert mail no attachment and also no link also the field is attached.

Any idea what I`m doing wrong?

Thank you, Joachim