All Smartsheet notifications coming from the owner of the sheet.

lcamacho19911

How can I change that? I create the sheets and workspaces for all the company and I want to change my name and my information when workflow communications run. I do not know if that possible, if not, this is a very good improvement to the system. Be able to change that on workflow communications. Thanks

Andrée Starå

Hi @lcamacho19911

You would need to change your account name to show something else.

The best workaround that I've found and the one I recommend to my clients is to create a general account and transfer the ownership to that account so that would be the sender.

Make sense?

Would that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Susan Peck

Hi @lcamacho19911 -

This has been a topic raised since Smartsheet made this change a year ago. Please see the thread below and add your voice to this topic via the Enhancement request form. There are still a lot of us who would like to have the choice on this feature implementation. The thread below also contains some workarounds that might help you out.

https://community.smartsheet.com/discussion/67525/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020

Susan

BESP10

Hi, I am trying to make a co-worker who manages the sheet the owner so he gets all the email replies from automation we set up , but I am getting this notice . Any one know why? trying to make him the owner of the sheet.

Genevieve P.

Hi @BESP10

Does the user have a License?

BESP10

yes he does he has a business license

Genevieve P.

Hi @BESP10

Thanks for clarifying! The next thing to check is to see where the sheet is located. If it's in a Workspace, then the new owner would need to have at least Admin access to the workspace in order to receive ownership. See:

https://help.smartsheet.com/articles/520103-change-the-owner-sheet-report-dashboard

Cheers,

Genevieve

BESP10

ahh thank you