Automated Workflows - Person who email comes "From"

Jo-Ann Turning

Hi... is there a way to edit WHO the automated workflow email comes "from"? I know it defaults to whoever set it up. But if that person moves to a new role - etc - I'm assuming there has to be a way to edit that information?

A workaround that I considered - but didn't test yet - was perhaps having the "new" person duplicate the workflow basically creating a new one? I didn't know if that would change the emails to come from them?

Thanks for your help and advice.

Susan Peck

Hi @Jo-Ann Turning

Smartsheet has changed how this feature works. The emails used to come from a generic email address but now they come from the owner of the sheet or the person who last saved the sheet (if only one change has been made since the sheet was last saved). For many of us, this change makes no sense and has caused a lot of confusion among our users. As you surmised, there is no way to edit that information.

People have come up with various, less-than-optimal workarounds. Please add your voice as a formal request to Smartsheet to give us the option for how emails sent in notifications are identified.

Here is a longer thread on the topic:

Upcoming changes to our automated notifications - live today 17th April 2020

SueinSpain

Apr 17, 2020

Today the proposed changes to automated update requests / notification has now got the OWNER's name in the email.

This is causing us absolute chaos.

Update requests have been sent out and as they now have the owner’s name (in our case this morning Kirsten Cox) the owner is now receiving lots of emails from people asking questions about the update request.

Kirsten, as a licenced user, has created the smartsheet but it is being used and operated by another team member.

Kirsten has no involvement in the content but is now inundated with a 100 emails.

To add further panic – we currently have 32 smartsheets as a new adopter, Kirsten has created about 4 and I have created all the rest – so I’m likely to be absolutely swamped.

Is there any way we can

1. Turn it off / revert back to from Smartsheet
2. Put someone else’s name as showing who the update requests are from (in this example James Potter a team member and free user)

Really need urgent help on this matter as just starting a major testing cycle with approximately 400 test plan over the next 10 days and if all update request emails are going to come from the owner….. well just don’t know how we will cope.

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Thanks,

susan