Automated Workflows - Person who email comes "From"

Jo-Ann Turning

Hi... is there a way to edit WHO the automated workflow email comes "from"? I know it defaults to whoever set it up. But if that person moves to a new role - etc - I'm assuming there has to be a way to edit that information?

A workaround that I considered - but didn't test yet - was perhaps having the "new" person duplicate the workflow basically creating a new one? I didn't know if that would change the emails to come from them?

Thanks for your help and advice.

Susan Peck

Hi @Jo-Ann Turning

Smartsheet has changed how this feature works. The emails used to come from a generic email address but now they come from the owner of the sheet or the person who last saved the sheet (if only one change has been made since the sheet was last saved). For many of us, this change makes no sense and has caused a lot of confusion among our users. As you surmised, there is no way to edit that information.

People have come up with various, less-than-optimal workarounds. Please add your voice as a formal request to Smartsheet to give us the option for how emails sent in notifications are identified.

Here is a longer thread on the topic:

https://community.smartsheet.com/discussion/67525/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020

Thanks,

susan