Working Offline with Smartsheet

John Ciarrochi

I love all the new updates that Smartsheet as integrated, however is there any timeframe as to when SS will have the capability to work offline? I know you can export your SS work to Excel make changes offline and then import it back into SS once you have connectivity - but I have to admit it would be great to have the ability to just make changes from within SS offline and have it update upon connectivity without having to export/import every time.

Mark Cronk

Hi @John Ciarrochi ,

Great question. Appreciate you throwing it out to the Community. Personally, I don't have a good use case for offline work. We are so connected that being online is rarely an issue. For many of our uses, having realtime updates is why we value Smartsheets. I'm curious to hear what others think and what kind of offline use cases there are.

Mark

Honor Craig-Bennett

The internet is not perfect, it can have connectivity issues, whether from weather ( thunderstorms, hurricanes snowstorms ) or from action of travelling, between A to B , or criminal actions disrupting service , this is why being able to work offline matters.

Chris Atkinson

There are plenty of use cases for offline work - Travel being the most obvious one. Try working on a Smartsheet on London public transportation, or commuting on inter-city trains with unstable connectivity.

Google docs, sheets, slides have supported offline work for over 5 years now, come on Smartsheet!

Tina O'Brien

I completely agree that SS needs to offer this capability for our Sales team. The inability to do so is forcing us to provide duplicate SS data and attachments on a SharePoint site so the team can sync to their laptops. However, the data approvers (different from the Sales team) do not like the approval workflows in Office.

I've tried Zapier to copy data between the platforms, but the connectivity to Office365 is limited to Outlook. I also can't get our SS account rep to respond to my questions about Data Shuttle so have no idea if this is viable from a functional or fiscal perspective.

Tmorrell

Same. Me and my workplace are heavy users of Smartsheet and it's frustrating, particularly with the mobile app, to not be able to work while in transit.

Dante Huff

This is a huge issue for our organization. We work internationally and often in remote places without reliable internet access, so there are periods each month where management would like to update their progress on the project and cannot do so. It would save us many headaches and prevent duplication of work if we could have offline access!

Kristy A

We have employees that do service work in buildings where there aren't great internet connections. We are using forms to capture the work being done. Without internet access, our teams are unable to provide the information we are trying to gather.

ergibson

Same. There are parts of the building I work in that don't have internet access. I work at a big, well-funded university, but improving internet access in these areas in this specific building is not a priority. So either I work offline, or I come up with clunky work-arounds. The ability to work offline would be of tremendous benefit.

Tatiana MRA

To be able to work offline is a PLUS - I am just getting back into using SS - and I am travelling via plane and car - would be great if I can use that travel time to work off line and have the functionality to sync once im online.

Ori

There are so many use cases. Sometimes tethering doesn't work and I am in between stations. Sometimes I want to be taking an underground train and there's no signal. Sometimes I am on a flight and I don't have Wifi. I still need to finish updating the sheet, and right now I literally have to export it into google sheet and then bring it back in to smartsheet... which makes the user experience horrible.

Please. add this functionality.

Browncs5

This is super frustrating to not be able to save offline when I am travelling, out of service, etc. Please add this feature ASAP. This is super basic. I end up having to use Apple Notes and transferring once I am in service and it is a major pain in the ass. This is basic dev feature.

NathanC

Walking onto a new jobsite on the first day and opening up you laptop to realize that your hotspot has no connectivity has the potential for my business to loose thousands of dollars of work hours over time. It has reached a point that I am looking at other options other than smartsheets.

mtooch778e

My Team and I were using Smartsheet for project commissioning instead of some of the commissioning software available. They all can save offline and sync later, but SS does not. This has made SS useless for us to build and grow our use case. We work on many projects where network connection is unavailable because a network still needs to be built, or it's a government site blocking outside the internet. Whatever we would use smartsheet in more of our processes, the ability to save to a SS was available.

David Larson

I would like the option to use all the functions of Smartsheet without cloud storage of the data. Could the reminders work if the sheets were stored locally?

albferra

do we reallly need to explain why this is needed? :-(