Add Attachments from a Reply in an Email to the Corresponding Row in Smartsheet
I am trying to create a successful ticketing process in Smartsheet for my company. I am about to pitch to the COO to use Dynamic View as an easy interface for our end users when handling incoming tickets. There is one functionality that I cannot seem to fix that would be HUGE for the end users here.
NOTE: All ticket submitters are employees at my company, but they do not work with Smartsheet and only know to submit a ticket on an online form (that I created with Smartsheet).
When a ticket is submitted, best practice for our end users is to go into the Comments tab in Dynamic View and @mention the ticket submitter. The ticket submitter then receives an email where the end user is trying to get more information, and sometimes a photo is needed.
Since the ticket submitter does not know how to add an attachment in Smartsheet and we want to make this as easy as possible, is there any way that if the ticket submitter attaches a photo in the response of their email and send it back, it can auto-populate in their corresponding row (ticket) in Smartsheet?
It seems a little crazy that that is not possible, but I can't seem to find a way to make this happen.
Any insight would be immensely appreciated. Thanks!