Asset Tracker via app search function

I am trying to search for a text numerical field i.e. FC090909

The app will find the field if there is a space in the field between the text and numbers i.e. FC 090909 but will not find the whole string if searched together with no space?

What am I doing wrong?

Thank you

Answers

  • Paul Newcome
    Paul Newcome ✭✭✭✭✭✭

    Exactly how are you searching?

    What are you typing in to search for and how is the data presented on the sheet?

    thinkspi.com

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭
    edited 06/24/21

    Hi @Carol Poulter

    I hope you're well and safe!

    Strange!

    Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, [email protected])

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Hi and thank you for replies, I am using the search icon and then typing FC090909 but the sheet does not find it, then I try only typing 090909 and it still does not find it. Do I need to use wildcard symbol? It is only on the mobile app the search does not work, is there a setting on the phone I need to do?

  • Hi Andree, it seems to be an issue with Android devices, I have tried the search function on apple product and it works fine?

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    @Carol Poulter

    Thanks for your patience!

    Strange!

    Did you report it to Smartsheet?

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.