Asset Tracker via app search function

Carol Poulter

I am trying to search for a text numerical field i.e. FC090909

The app will find the field if there is a space in the field between the text and numbers i.e. FC 090909 but will not find the whole string if searched together with no space?

What am I doing wrong?

Thank you

Paul Newcome

Exactly how are you searching?

What are you typing in to search for and how is the data presented on the sheet?

Andrée Starå

Hi @Carol Poulter

I hope you're well and safe!

Strange!

Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Carol Poulter

Hi and thank you for replies, I am using the search icon and then typing FC090909 but the sheet does not find it, then I try only typing 090909 and it still does not find it. Do I need to use wildcard symbol? It is only on the mobile app the search does not work, is there a setting on the phone I need to do?

Carol Poulter

https://community.smartsheet.com/discussion/comment/296031#Comment_296031

Hi Andree, it seems to be an issue with Android devices, I have tried the search function on apple product and it works fine?

Andrée Starå

@Carol Poulter

Thanks for your patience!

Strange!

Did you report it to Smartsheet?