Why Created By (auto generate column) show automation SS email when we attach the file first?

07/06/21
Accepted

When user firstly attached file before fill up other columns, "created by" column will show "[email protected]" email.

It seems that to get correct email, user need to fill up other column 1st before attach something.

Can we change this? cause i need to use "created by" column for an email automation.


Best Answer

  • Accepted Answer

    Hello @Farid Kamarozaman,

    Typically there will be a few instances where "[email protected]" will appear within a System-generated column: Created By; values inserted into a Cell via Approval Request, Record a Date, and Assign People actions. At this time, uploading an Attachment on a New Row will not record the User who uploaded it (it should appear blank), this is also true with the Comment Feature.

    If your Automation Workflow Trigger is related to an Attachment or Comment and this is the first action taken on the New Row, then a subsequent change is made after via the mentioned Actions above, the Created By Cell will be "[email protected]".

    The only way around this is to insert values onto the new Rows either manually, Update Request, or Form.

    As we don't currently have this functionality, you may submit an Enhancement Request via this form for our Product Team to consider for development. We appreciate your input!

    We typically communicate about new or improved features once they've been released. Depending on the nature of the changes, we announce through email, in-product messaging, or via announcements here on the Smartsheet Community.

    I hope this helps!

    Jaykel

Answers

  • Accepted Answer

    Hello @Farid Kamarozaman,

    Typically there will be a few instances where "[email protected]" will appear within a System-generated column: Created By; values inserted into a Cell via Approval Request, Record a Date, and Assign People actions. At this time, uploading an Attachment on a New Row will not record the User who uploaded it (it should appear blank), this is also true with the Comment Feature.

    If your Automation Workflow Trigger is related to an Attachment or Comment and this is the first action taken on the New Row, then a subsequent change is made after via the mentioned Actions above, the Created By Cell will be "[email protected]".

    The only way around this is to insert values onto the new Rows either manually, Update Request, or Form.

    As we don't currently have this functionality, you may submit an Enhancement Request via this form for our Product Team to consider for development. We appreciate your input!

    We typically communicate about new or improved features once they've been released. Depending on the nature of the changes, we announce through email, in-product messaging, or via announcements here on the Smartsheet Community.

    I hope this helps!

    Jaykel

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