Report not updating after source sheet is edited and saved

07/28/21
Answered - Pending Review

Hi,

I am trying to update a report but whenever the source sheet is updated and saved, those updates do not filter into the report. I have tried waiting to see if it just takes some time to update, refreshing both sheet and report, closing out of and reopening both sheet and report, but nothing seems to work. Additionally, it seems that it is only one column within the report that is not updating when the source sheet is updated. I do not understand why the report is not updating. 

Also, on a separate but related issue, why does it take so long for linked cells to display updates? There are often times that after saving a sheet, the linked cell will not update with the new information unless closing out and reopening or refreshing a bunch of times.

Please take note that I am still fairly new to Smartsheet and I appreciate any help that can be offered!

Answers

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi @masmith

    I hope you're well and safe!

    Strange!

    Try the following and if that doesn't change anything, contact support.

    • Test another browser
    • Test log out/in
    • Clean the cache
    • Test in private/incognito mode

    If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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