Unlicensed unable to receive verification email
I have an unlicensed user who inputs data into my smartsheet. He is supposed to received a confirmation email once his form submission has gone through with a copy of the data that he entered for his records. He is one of many employees who uses this form but is the only one unable to get the email. I have checked his personal settings, made sure his email address was set up etc. and nothing looks out of place. Our IT support says they don't show a record of Smartsheet sending him any messages that are getting caught in the web filter either and that all of his system is up to date. Does anyone else have experience with this issue? Customer support was unable to provide an answer.