Backup is Pending for more than 24 hours



I requested a backup on 9/20 and it is showing pending until now (9/21 - after more than 24 hours). Please, what should I do?

Thank you


  • Genevieve P.
    Genevieve P. Employee Admin

    Hi @Lu Furtado

    Can you try requesting a Manual backup and see if that works? If not, try this with another internet connection, preferably with a hard line connection and without using a VPN (if applicable).

    If that still hasn't helped, please contact Smartsheet Support so they can determine the root cause with the following details:

    1. When did the attempted download take place? Date/Time/Time Zone.

    2. What is the expected size of the download/backup?

    3. What is the size of the partial download on previous attempts?

    4. Email of the downloading user?




  • Lu Furtado

    Hi Genevieve,

    Thank you for replying me back. I already tried all of this options and nothing is working.

    So, today I received and email from smartsheet that they will check it... hope they can solve the problem soon.

    Tks, Luciane