Salesforce/Smartsheet Connector Workflow Error Help

Chris Bailey

I have a Smartsheet with only 91 rows and only need to map 9 columns to Salesforce. I want Smartsheet data to flow into Salesforce. I keep getting this error though when I try to save the workflow.

Any ideas why this workflow isn't wanting to connect. I didn't think it would be this complicated.

"Workflow can't update more than 20000 rows. Manage your filters in the steps before to decrease their quantity."

Genevieve P.

Hi @Chris Bailey

That error is in regards to updating the sheet in Smartsheet, versus updating Salesforce. Is it possible that how you've set up your mapping would mean that in a bidirectional workflow there would be more than 20,000 rows created in your sheet?

It sounds like you're only looking to update one way (into Salesforce) so I would recommend creating a new workflow with the Sync direction only going into Salesforce. (See: Connectors: Sync Smartsheet with Salesforce or Service Cloud)

Cheers,

Genevieve