when I upload users from csv file, I got unreadable names, probably the wrong charset settings.


I've tried severeal times, it's obvious Smartsheet saves those accounts as they were uploaded the first time, and there are no option to update those names in batch, and there are no options to edit one by one either until those users activate their accounts.

can anyone help with that? I asked technical support team 6 days ago, and there's no response yet since then.

it's very annoying.