Comments not appearing in update request

Have a workflow to request an update when an approval is declined. I have selected "A Comment" as one of the fields to be included in the update request, but Comments not appear in the update request received. See attached for screen shot of automation set up and update request email.


  • Genevieve P.
    Genevieve P. Employee Admin

    Hi @Tanya Brooks

    In order to see what comments are associated with that row, the user will need to click on the "Open Update Form" button.

    In the Update Form itself there will be a section where they can expand to see comments, like so:

    Then you can expand that arrow to see the verbatim associated: